TaxMasters, Inc. (OTC Bulletin Board:TAXS.OB), the IRS tax relief company and a leading provider of tax representation services, is increasing its commitment to the highest quality of customer service by inaugurating TMU, an ongoing comprehensive, customized internal training program.
A couple of years ago, TaxMasters recognized that it had the opportunity to create an in-house program designed to keep its employees educated about the ever-changing complexities of the tax code. TMU, second to none in the tax representation industry, is designed to continuously improve customer service, process efficiency and professional development to keep pace with changes at the IRS and in the tax representation industry.
“Our company is constantly evolving to stay a step ahead of the countless tax code changes and revisions that challenge taxpayers, who are striving to stay compliant with the IRS,” said Renee Miller, vice president of tax services at TaxMasters. “TaxMasters U represents our commitment to giving our professionals the best continuing education, from customer service training to specific courses for our collections alternatives personnel and ongoing education credits for our licensed professionals.”
While TMU offers general customer service and job-specific training for new employees, it goes beyond the basics to identify inefficiencies and customer needs through intelligent reporting and then adapts to provide ongoing training to even the most experienced employees. The result is an atmosphere of continuous learning with increased customer satisfaction and process efficiency.
More than just trainers, the TMU expert team, made up of tax specialists and customer service professionals, is tasked with continuous review of procedures for customer service representatives, collections alternatives personnel and tax preparers. This review process identifies growth opportunities for individual employee as well as whole teams.
Concierge Technologies, Inc. (OTCBB:CNCG) has entered into the business of distributing leading-edge surveillance cameras to commercial and private vehicles capable of recording automobile accidents in real time. The business will be operated through Concierge’s subsidiary Wireless Village. To staff the effort and secure the exclusive distribution contract for North America, Concierge will convey approximately 49% of its ownership in Wireless Village allocated to key personnel including Tibet System Co., Ltd., (manufacturer located in South Korea), Gonzalez & Kim LLC (a San Francisco based firm specializing in strategic planning, legislation and public policy), and the principals of 3rd Eye Cam (North American distributor). Wireless Village has been installing video surveillance systems in the Cleveland, OH and Southern California areas over the past year and this new mobile recording technology is expected to greatly expand their market presence. Concierge will retain majority interest in the venture.
3rd Eye Cam has already established a market for commercial fleets, primarily the taxi industry, and has delivered product to taxi operators in major U.S. Cities including San Francisco, New York and Washington D.C. Concierge will continue to reach out to other municipalities and transportation companies to adopt these mobile recording devices. Wireless Village will begin doing business under the name “3rd Eye Cam” within the next several weeks.
To assist with start-up capital requirements, Gonzalez & Kim are funding a convertible debenture to Concierge in the amount of $100,000. The debenture matures in 2 years and can be converted to Concierge Series B Convertible, Voting, Preferred stock at a rate of $.20 per share. Gonzalez & Kim will also be paid a loan commitment fee of 40,000 shares of Concierge Series B Convertible, Voting, Preferred stock.
Clicker Inc. (OTC.BB:CLKZ) subsidiary ForWant Inc. is now working with affiliate.com to publish their offers on www.forwant.com.
The relationship will allow the ForWant.com property access to affiliate.com’s robust ad inventory to roll out through ForWant’s international ad platform, allowing users a broader experience and the brand a larger platform for ad revenue.
Owned and operated by ForWant Inc. a wholly owned subsidiary of Clicker Inc., www.forwant.com is a free classified site listing over 10 million classified ads that assists users in searching for a variety of items in specialized categories including home, various sales items, personal ads and employment listings throughout the United States, Canada, United Kingdom and India.
ForWant.com aims to be an effective and user-friendly alternative to traditional online commerce sites in the estimated $20 billion global classified ad industry by focusing on the “for want” side of transactions versus the traditional and ubiquitous “for sale” format.
Clicker Inc. is a Web Publisher and Brand Builder focused on developing stand alone Consumer Brands that incorporate Social Networking and Reward Properties that leverage content, commerce and advertising for the next generation global internet user. Clicker Inc. provides these solutions for both client companies as well as for brands that it both owns and/or operates.
affiliate.com is a division of Media Breakaway, LLC — an industry leader in advertising and direct-marketing, delivering full-service, results-oriented solutions. affiliate.com is one of the most successful and experienced affiliate networks in the industry, providing its advertisers and affiliates with unparalleled service and support to help them drive sales and revenue.
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